Privacy Policy

This privacy policy covers the website ceilingleakrepairmassachusetts.com and the ceiling leak repair business it represents in Massachusetts. In this policy, "we", "us" and "our" mean that business. "You" means anyone who visits the site or calls the phone number shown on it.

The site exists so people with a leaking or water-damaged ceiling can learn about the repair and call us. It does not sell anything online.

We collect only a small amount of information, and only in two ways.

When you call us. If you call the number on this site, our phone system may record the number you call from, the date, time and length of the call, and the general area your number is registered to. If call recording is turned on for a line, callers will hear a notice at the start of the call. What you tell us during the call, such as your address and a description of the damage, is used to arrange and carry out the repair.

When you browse the site. Our analytics tool collects standard technical information: pages viewed, how you arrived at the site, the type of device and browser you use, approximate location based on your IP address, and how long you stay. This information is not used to identify you by name.

The site has no forms, no account sign-up, no comment section and no online payment. We do not ask for or store payment card details through this site.

We use the information we collect to:

• Answer your call and arrange a repair visit
• Carry out the work and contact you about it
• Keep basic records of the calls and jobs we handle
• See which pages are useful and which are not, so we can improve the site
• Measure how many calls the site produces

We do not sell your personal information. We do not use it to send you marketing you did not ask for.

The site uses a small number of tools that may set cookies or similar technologies in your browser.

• Google Analytics 4 measures visits and the pages people view. It uses cookies to tell one visit from another. You can block these cookies in your browser settings or with Google's opt-out browser add-on.
• Google Search Console reports how the site appears in Google search results. It does not set cookies on your device.
• Call tracking. A call-tracking number may be shown on the site so we can see which pages lead to calls. It records call details as described above.

Blocking cookies will not stop the site from working. You can still read every page and call us.

Some companies process information on our behalf so the site and phone line can work:

• Our hosting provider, which serves the website and keeps standard server logs
• Google, which provides Google Analytics and Google Search Console
• Microsoft, which provides Bing Webmaster Tools for search reporting
• Our call-tracking and phone provider, which routes calls and keeps call records

Each of these providers handles data under its own privacy policy. We share information with them only so they can provide their service to us. We may also share information if the law requires it, or to protect our rights or the safety of others.

We keep call records and job information for as long as we need them to provide the service, answer questions about past work, and meet tax, insurance and legal record-keeping duties. Analytics data is kept for the period set in our Google Analytics settings and is then deleted automatically. When we no longer need information, we delete it or make it anonymous.

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. To make a request, call the number on this site and tell the person who answers that it is a privacy request. We may need to confirm who you are before we act on it. We will answer within a reasonable time.

This site is meant for adults who own, rent or manage a home. It is not directed at children younger than thirteen, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, call us and we will delete it.

We may update this policy when our tools or the law change. The effective date at the top shows when it was last changed. If we make a significant change, we will update this page before the change takes effect.

For any question about this policy or your information, call the phone number shown at the top of this page. Calls are answered at any hour.

The information here is general and is not legal advice.